Copyright © Zhejiang SilverDeer Chemical Co., Ltd.
Service Support
After-sale service
In order to improve the enterprise's popularity and establish its image, we solemnly promise you the principle of "preferential price, considerate service and reliable product quality" in the spirit of "all pursuit of high quality and customer satisfaction". The standard service provided will help users to operate safely and steadily, and the enterprise's perfect organizational structure, strict quality assurance system and high quality. The level of technical support team makes us confident to provide quality services.
Technical Support Services
Telephone Support Service
Customers may ask for service through 24-hour service hotline when they have ink-related technical problems in the production process. For example, the product is our regular product, and the customer has product problems in the production process. Customers can easily get technical operation guidance by describing the problems, so as to improve the utilization rate of ink and solve the problems quickly.
On-site support services
If it is not possible to confirm the need for on-site support through telephone support service through consultation between the two parties, the company will send technical service personnel within 2 days after receiving the feedback of the problem to arrive at the scene as quickly as possible to assist customers in solving the problem.
According to customer's questions
According to the customer's questions, make the fastest response in the first time, including the corrective measures taken.
After-sales support services
1. Provide products in strict accordance with the technical indicators and VOC indicators negotiated between the buyer and the supplier. For products with quality problems, the supplier will provide refund and exchange and compensation for the loss.
2. Conduct customer satisfaction survey every six months, carefully analyze customer needs and make improvements.
3. Our special product safety department ensures that the raw materials used in our products meet the quality standards of international, domestic and tobacco industry.